# Support **URL:** https://forum.hamalert.org/c/support/5.md?page=2 [Latest](https://forum.hamalert.org/latest.md) · [Categories](https://forum.hamalert.org/categories.md) · [Tags](https://forum.hamalert.org/tags.md) **Page:** 3 --- ## [My Time clock has disappeared](https://forum.hamalert.org/t/my-time-clock-has-disappeared/1590)
**Author:** [@E21AZ](https://forum.hamalert.org/u/E21AZ)\ **Replies:** 1\ **Last updated:** [July 13, 2025, 6:04pm UTC](https://forum.hamalert.org/t/my-time-clock-has-disappeared/1590 "2025-07-13T18:04:19Z")
Hello When entering a time zone previously I had a time clock appeared to enter the start and end time of my alerts This has disappeared and now have to enter manually … can you tell my how to correct this please Russ… --- ## [Time inconsistencies](https://forum.hamalert.org/t/time-inconsistencies/498)
**Author:** [@N2LKR](https://forum.hamalert.org/u/N2LKR)\ **Replies:** 2\ **Last updated:** [July 13, 2025, 8:01am UTC](https://forum.hamalert.org/t/time-inconsistencies/498 "2025-07-13T08:01:42Z")
Tried to set up a certain time to monitor some specific calls or areas. It seemed to promote “AM” and “PM”, but yet specifies Zulu time. Only when I exited out did it show Zulu. Might it be better to keep Zulu consist… --- ## [Time Display Trigger](https://forum.hamalert.org/t/time-display-trigger/1580)
**Author:** [@KD5SMF](https://forum.hamalert.org/u/KD5SMF)\ **Replies:** 3\ **Last updated:** [July 13, 2025, 8:01am UTC](https://forum.hamalert.org/t/time-display-trigger/1580 "2025-07-13T08:01:18Z")
UCT Time format is, and always has been 24 hour format. Why then does the “triggers” time clock only display 00:00 to 12:00 when setting up for alerts? The app properly displays it however, when setting up the time tri… --- ## [Connect issue to hamalert.org port 7300 for Telnet interface](https://forum.hamalert.org/t/connect-issue-to-hamalert-org-port-7300-for-telnet-interface/1581)
**Author:** [@NY4I](https://forum.hamalert.org/u/NY4I)\ **Replies:** 6\ **Last updated:** [July 8, 2025, 12:54pm UTC](https://forum.hamalert.org/t/connect-issue-to-hamalert-org-port-7300-for-telnet-interface/1581 "2025-07-08T12:54:40Z")
Are there any known issues today? Suddenly this morning I cannot connect to hamalert.org port 7300 for Telnet spots. I tried from multiple servers in the US so it is not a local network issue. hamalert.org resolves to 6… --- ## [Latest iOS update removes iOS 12 use](https://forum.hamalert.org/t/latest-ios-update-removes-ios-12-use/1499)
**Author:** [@NK7I](https://forum.hamalert.org/u/NK7I)\ **Replies:** 4\ **Last updated:** [June 17, 2025, 7:20pm UTC](https://forum.hamalert.org/t/latest-ios-update-removes-ios-12-use/1499 "2025-06-17T19:20:14Z")
I still use an OLD iPad (circa 2010, limited to iOS 12.xxx), which until the last update was yet another place to get alerts. (I have newer devices in play too, each in a convenient to me location.) The latest iOS vers… --- ## [Spotter continent not working](https://forum.hamalert.org/t/spotter-continent-not-working/1470)
**Author:** [@N7IP](https://forum.hamalert.org/u/N7IP)\ **Replies:** 2\ **Last updated:** [May 15, 2025, 2:21pm UTC](https://forum.hamalert.org/t/spotter-continent-not-working/1470 "2025-05-15T14:21:46Z")
I have NA selected but spotters all over the world are shown. Thanks, Bob N7IP --- ## [Documentation for telnet interface?](https://forum.hamalert.org/t/documentation-for-telnet-interface/682)
**Author:** [@KC4KQE](https://forum.hamalert.org/u/KC4KQE)\ **Replies:** 7\ **Last updated:** [May 3, 2025, 7:33pm UTC](https://forum.hamalert.org/t/documentation-for-telnet-interface/682 "2025-05-03T19:33:12Z")
Hello! I’ve been experimenting a bit with the telnet interface hamalert.org:7300. I am able to login successfully and use the commands mentioned under https://hamalert.org/destinations (sh/dx 20 and set/json). I see s… --- ## [More than one account](https://forum.hamalert.org/t/more-than-one-account/1430)
**Author:** [@VE6GTX](https://forum.hamalert.org/u/VE6GTX)\ **Replies:** 1\ **Last updated:** [April 16, 2025, 11:01am UTC](https://forum.hamalert.org/t/more-than-one-account/1430 "2025-04-16T11:01:46Z")
Is it possible for me to have two ham alert accounts under the same email but different call signs? Of Two call signs under one account? Thanks Claude VE6GTX --- ## [HamAlerts reporting wrong stations](https://forum.hamalert.org/t/hamalerts-reporting-wrong-stations/1429)
**Author:** [@VE6GTX](https://forum.hamalert.org/u/VE6GTX)\ **Replies:** 1\ **Last updated:** [April 16, 2025, 11:00am UTC](https://forum.hamalert.org/t/hamalerts-reporting-wrong-stations/1429 "2025-04-16T11:00:35Z")
I’m new to HamAlert, very nice tool. Today I was using WSJTX FT8 on 20M to make contacts during the 19:00Z hour April 15. All five contacts that completed and popped to log in WSJTX are different than those reported in H… --- ## [DX Gridsquare Tracking](https://forum.hamalert.org/t/dx-gridsquare-tracking/1387)
**Author:** [@VA7GEM](https://forum.hamalert.org/u/VA7GEM)\ **Replies:** 3\ **Last updated:** [April 8, 2025, 2:52pm UTC](https://forum.hamalert.org/t/dx-gridsquare-tracking/1387 "2025-04-08T14:52:20Z")
Is it possible to set up triggers for MODE and GRID. I can find MODE but cannot locate GRID. Attempting to complete worked all USA grids with PSK31. --- ## [POTA for state?](https://forum.hamalert.org/t/pota-for-state/1378)
**Author:** [@KU7T](https://forum.hamalert.org/u/KU7T)\ **Replies:** 1\ **Last updated:** [March 14, 2025, 7:53am UTC](https://forum.hamalert.org/t/pota-for-state/1378 "2025-03-14T07:53:54Z")
Hi, brand new user. I am trying to get POTA spots for my state only (WA). Unfortunately its not intuitive enough for me to figure out how to set the trigger. I read I need to select Park division to K/VE and then add an… --- ## [Please resolve the FF Park Division issue](https://forum.hamalert.org/t/please-resolve-the-ff-park-division-issue/1328)
**Author:** [@N3KAE](https://forum.hamalert.org/u/N3KAE)\ **Replies:** 5\ **Last updated:** [March 10, 2025, 10:01pm UTC](https://forum.hamalert.org/t/please-resolve-the-ff-park-division-issue/1328 "2025-03-10T22:01:00Z")
Triggers created with “FF” Park Divisions yield no spots. Information shared in another thread - Get WWFF (and other GMA) spots from GMA cluster - #17 by N3XLS Please check the resource being consumed against what has … --- ## [All alerts in set have same Callsign](https://forum.hamalert.org/t/all-alerts-in-set-have-same-callsign/1336)
**Author:** [@NW2W](https://forum.hamalert.org/u/NW2W)\ **Replies:** 0\ **Last updated:** [February 21, 2025, 1:28pm UTC](https://forum.hamalert.org/t/all-alerts-in-set-have-same-callsign/1336 "2025-02-21T13:28:46Z")
I’ve tried deleting app, removing all triggers, recreating a new trigger. Can’t shake the feeling I’m doing something stupid… On iOS latest HamAlert, I get a notification, for example of 23 Alerts. When I click it, it’… --- ## [SSB and FM spotting](https://forum.hamalert.org/t/ssb-and-fm-spotting/1331)
**Author:** [@N8DKH](https://forum.hamalert.org/u/N8DKH)\ **Replies:** 1\ **Last updated:** [February 21, 2025, 8:18am UTC](https://forum.hamalert.org/t/ssb-and-fm-spotting/1331 "2025-02-21T08:18:51Z")
I’m new to Ham Alert. I can get spots on CW easily, but nothing at all on SSB or FM. How do I configure the app to receive spots on SSB and/or FM as well? Thanks so much! --- ## [Update bandslot data?](https://forum.hamalert.org/t/update-bandslot-data/1140)
**Author:** [@SM5TOG](https://forum.hamalert.org/u/SM5TOG)\ **Replies:** 3\ **Last updated:** [February 21, 2025, 8:10am UTC](https://forum.hamalert.org/t/update-bandslot-data/1140 "2025-02-21T08:10:52Z")
When is bandslot data updated from clublog? I Can see the date and time for the last update but I want to know what triggers it? And, thanks for the good work! :slight\_smile: 73 de Jonny, SM5TOG, 8S9J --- ## [Login not retained](https://forum.hamalert.org/t/login-not-retained/617)
**Author:** [@W9ILY](https://forum.hamalert.org/u/W9ILY)\ **Replies:** 4\ **Last updated:** [February 9, 2025, 4:07pm UTC](https://forum.hamalert.org/t/login-not-retained/617 "2025-02-09T16:07:39Z")
I use my desktop to log into HamAlert and it works very well. I log in, change a spot, etc. and after about 5 minutes if I try to make another change I need to log in again. How can my log in be retained? John W9ILY --- ## [Suddeny no spots or alerts after working great for a while](https://forum.hamalert.org/t/suddeny-no-spots-or-alerts-after-working-great-for-a-while/1259)
**Author:** [@N6NXV](https://forum.hamalert.org/u/N6NXV)\ **Replies:** 2\ **Last updated:** [January 15, 2025, 8:21pm UTC](https://forum.hamalert.org/t/suddeny-no-spots-or-alerts-after-working-great-for-a-while/1259 "2025-01-15T20:21:23Z")
My phone is not receiving spots for any of my triggers. It has worked flawlessly for quite a while but quit yesterday. I’ve tried simulate, with no resulting notification or update to the Latest-spots list. I’ve tried … --- ## [I'm new to Hamalert and found my call sign has already been used](https://forum.hamalert.org/t/im-new-to-hamalert-and-found-my-call-sign-has-already-been-used/1258)
**Author:** [@K0COM](https://forum.hamalert.org/u/K0COM)\ **Replies:** 2\ **Last updated:** [January 14, 2025, 5:30pm UTC](https://forum.hamalert.org/t/im-new-to-hamalert-and-found-my-call-sign-has-already-been-used/1258 "2025-01-14T17:30:22Z")
So I changed my call sign last May to a vanity call W0MS. When I tried to open my new account I got the response that W0MS has already been taken. Can that be changed so I can use my current call sign? --- ## [Push Registration Fail Android 15](https://forum.hamalert.org/t/push-registration-fail-android-15/1195)
**Author:** [@WK2X](https://forum.hamalert.org/u/WK2X)\ **Replies:** 3\ **Last updated:** [December 30, 2024, 6:34pm UTC](https://forum.hamalert.org/t/push-registration-fail-android-15/1195 "2024-12-30T18:34:08Z")
I started seeing the following error when launching the app fresh on my Pixel 8 Pro running the latest Android 15: Push Registration Failure: Make sure that this app has permission to use push notifications. Error: … --- ## [Cluster connection](https://forum.hamalert.org/t/cluster-connection/1191)
**Author:** [@VK2MET](https://forum.hamalert.org/u/VK2MET)\ **Replies:** 2\ **Last updated:** [December 17, 2024, 4:33pm UTC](https://forum.hamalert.org/t/cluster-connection/1191 "2024-12-17T16:33:32Z")
It seems that the Cluster connection is not currently working. I am getting my defined spots thru the app but my cluster.org on 7300 connection keeps returning “No Spots”. Is there a failure here? It stopped in the last… --- ## [App no Audio in alerts](https://forum.hamalert.org/t/app-no-audio-in-alerts/859)
**Author:** [@N4LSJ](https://forum.hamalert.org/u/N4LSJ)\ **Replies:** 1\ **Last updated:** [December 17, 2024, 12:11pm UTC](https://forum.hamalert.org/t/app-no-audio-in-alerts/859 "2024-12-17T12:11:50Z")
I’ve seen all the other threads regarding this with no fix. Moto 5G Stylus on Android 14. Yes, all the volumes are at max. Yes, app has all permissions for notifications. Anyone have a fix for this? 73 TOM N4LSJ --- ## [Have 2 POTA alerts set for specific states. Why getting DX Cluster alerts?](https://forum.hamalert.org/t/have-2-pota-alerts-set-for-specific-states-why-getting-dx-cluster-alerts/1169)
**Author:** [@N6XE](https://forum.hamalert.org/u/N6XE)\ **Replies:** 2\ **Last updated:** [December 8, 2024, 6:41pm UTC](https://forum.hamalert.org/t/have-2-pota-alerts-set-for-specific-states-why-getting-dx-cluster-alerts/1169 "2024-12-08T18:41:01Z")
I get DX Cluster Spot alerts all day and especially at night, on bands I can’t even work. I have set two state-specific POTA alerts only, so why am I getting these constant DX Cluster alerts and how do I make them stop? --- ## [Using not Full callsign](https://forum.hamalert.org/t/using-not-full-callsign/1168)
**Author:** [@VK3ALB](https://forum.hamalert.org/u/VK3ALB)\ **Replies:** 3\ **Last updated:** [December 8, 2024, 10:16am UTC](https://forum.hamalert.org/t/using-not-full-callsign/1168 "2024-12-08T10:16:15Z")
Hi, I want to exclude a specific callsign from alerting in a DXCC trigger. Is it correct to use the “not Full Callsign” condition? I do not expect to receive alerts for KH0/KC0W with this condition yet they appear. R… --- ## [Edit does a clone vs a save](https://forum.hamalert.org/t/edit-does-a-clone-vs-a-save/1162)
**Author:** [@N4RTL](https://forum.hamalert.org/u/N4RTL)\ **Replies:** 2\ **Last updated:** [December 8, 2024, 8:47am UTC](https://forum.hamalert.org/t/edit-does-a-clone-vs-a-save/1162 "2024-12-08T08:47:47Z")
I’ve noticed a few times when I “edit” and change something it leaves the old record. I believe its when I change a list of call signs. N4RTL --- ## [Graph has wrong colors](https://forum.hamalert.org/t/graph-has-wrong-colors/1161)
**Author:** [@N4RTL](https://forum.hamalert.org/u/N4RTL)\ **Replies:** 1\ **Last updated:** [December 8, 2024, 8:41am UTC](https://forum.hamalert.org/t/graph-has-wrong-colors/1161 "2024-12-08T08:41:12Z")
I noticed the graph in stats have the wrong colors. If you pick say Jul 27… the majority of the color (as is true everywhere really) is green… Green shows in legend as RBN noot PSK Reporter (RBN=1705138 vs PSK=21288910) … --- ## [Trigger by suffix / wildcard option](https://forum.hamalert.org/t/trigger-by-suffix-wildcard-option/1145)
**Author:** [@OK1GOD](https://forum.hamalert.org/u/OK1GOD)\ **Replies:** 2\ **Last updated:** [December 2, 2024, 8:18pm UTC](https://forum.hamalert.org/t/trigger-by-suffix-wildcard-option/1145 "2024-12-02T20:18:45Z")
Hello and thanks for HamAlert :slight\_smile: Currently, there is a YOTA December going on, like every year. I would like to set up an alert for all YOTA stations. Most of them (not all) has xxxYOTA format, so I was wond… --- ## [ClubLog Integration and Multiple Callsigns](https://forum.hamalert.org/t/clublog-integration-and-multiple-callsigns/918)
**Author:** [@WQ9N](https://forum.hamalert.org/u/WQ9N)\ **Replies:** 2\ **Last updated:** [November 17, 2024, 8:50pm UTC](https://forum.hamalert.org/t/clublog-integration-and-multiple-callsigns/918 "2024-11-17T20:50:20Z")
I am experiencing unexpected behavior from a trigger and think the cause may be from using multiple callsigns with ClubLog band slots. The first question I should ask is whether the ClubLog band slot criteria queries ea… --- ## [HamAlert only showing one spot even though there are multiple triggers](https://forum.hamalert.org/t/hamalert-only-showing-one-spot-even-though-there-are-multiple-triggers/1096)
**Author:** [@G0OOF](https://forum.hamalert.org/u/G0OOF)\ **Replies:** 5\ **Last updated:** [November 14, 2024, 4:03pm UTC](https://forum.hamalert.org/t/hamalert-only-showing-one-spot-even-though-there-are-multiple-triggers/1096 "2024-11-14T16:03:30Z")
I have twenty triggers of which three are active on a regular basis being present dxpeditions. HamAlert has been used here for a long time without any problems. Today I noticed that only one regular station was being sp… --- ## [False detection IOTA references](https://forum.hamalert.org/t/false-detection-iota-references/1048)
**Author:** [@DK3DUA](https://forum.hamalert.org/u/DK3DUA)\ **Replies:** 1\ **Last updated:** [October 26, 2024, 7:38am UTC](https://forum.hamalert.org/t/false-detection-iota-references/1048 "2024-10-26T07:38:47Z")
Hello, cluster comments like GMA DA/SA-078 are IMHO detected as IOTA SA-078 Maybe there should be a test if at least / or other characters are rigt before IOTA reference. Or simply if reference is at beginning of str… --- ## [Error in Set HamAlert in the new iPhone 16Pro Max](https://forum.hamalert.org/t/error-in-set-hamalert-in-the-new-iphone-16pro-max/1029)
**Author:** [@IK5PWJ](https://forum.hamalert.org/u/IK5PWJ)\ **Replies:** 2\ **Last updated:** [October 8, 2024, 4:16pm UTC](https://forum.hamalert.org/t/error-in-set-hamalert-in-the-new-iphone-16pro-max/1029 "2024-10-08T16:16:48Z")
Hello, after installing HamAlert on the new iPhone in question, the page appears incorrectly because the settings at the top left (the three lines) appear outside the Touchscreen at the top as well as the HamAlert logo. … [Previous page](https://forum.hamalert.org/c/support/5.md?page=1) [Next page](https://forum.hamalert.org/c/support/5.md?page=3)